FAQS

We understand that plans change, and sometimes you might need to adjust your technology needs. That's why we offer a flexible and customer-friendly return policy to make your rental experience as smooth as possible.

 

Here's what you can expect:

Returns Within the Rental Period:

• You can return your rented laptop or tablet anytime within your chosen rental period, no questions asked. Simply let us know 24 hours in advance so we can prepare for your return.

• You'll receive a full refund for the unused portion of your rental, minus any applicable fees.

 

Early Returns:

• If you need to return your device before the end of your rental period, you'll still receive a refund for the unused portion, minus a processing fee. The amount of the fee will depend on the length of your original rental and the time remaining.

 

Damaged or Lost Devices:

• We understand accidents happen. If your device is damaged or lost, you'll be responsible for the repair or replacement cost. However, you can purchase our optional damage protection plan for added peace of mind. This plan covers accidental damage and theft, so you can relax and enjoy your rental worry-free.

 

Additional Information:

• All returned devices must be in their original packaging and condition, along with any included accessories.

• Late returns may be subject to additional fees.

• For detailed information on specific return scenarios and fees, please speak to us.

 

Our flexible return policy is designed to give you the peace of mind you need to rent with confidence. If you have any questions about our return process, please don't hesitate to contact our friendly customer support team. We're happy to help!

Remember, at RentalConnect, your satisfaction is our priority..